Trust: Our Core Value Is For Your Comfort
You Can Trust Our Careful, Meticulous Process And The Quality Of Our Installations
Are you the kind of person who prefers to work with established family-run contractors when it comes to home improvement? Do you appreciate that close friendly level of attention and responsiveness vs. behemoth companies that are more hit or miss on the service side of things?
Great! Because Universal Windows Manchester is a value-driven exterior remodeler.
Integrity. Respect. Compassion. Quality materials. Solid reputation. These aren’t just words for us, but the foundations of how we run our business.
That said, out of all the values we focus on, what’s our #1?
That’s easy — it’s Trust.
Trust that our way of doing things is going to be transparent, honest, and held to the highest of industry standards. We want you to know when you choose us you become family and family is everything to us.
And that it is.
Here are three specific examples:
1. You Can Trust We Take Every Precaution
Success in the home remodeling industry takes a careful, prudent approach. Every step of the process needs to be delicate and deliberate.
At Universal Windows Manchester we’ve left no stone unturned. No matter which of our consultants and crews you work with, you’re going to be FULLY informed.
You’ll know who is coming, who these professionals are, and what time they’ll arrive.
You’ll know how long the project will last and who to contact day to day. Not for one second will you feel left out of the loop while work is being done on your home.
You’ll know what’s going to happen, when, and for what reason. The benefits of every choice we make together with you will be explained step by step so you’re on board.
The satisfaction of our clients is too important. We don’t leave anything to chance. You can trust that our Exterior Remodeling Process is polished and secure.
2. You Can Trust Our Attention To Detail
Windows. Doors. Siding. Roofing.
These are critical systems that involve a large array of details, all working together to determine how comfortable you are in the home. Not to mention energy bills and efficiency.
In everything we do, from the initial phone call, the complimentary consultation, the welcome email you’ll receive to how detailed our cleanup work is (drop cloths, magnetic sweeps, special vacuums, etc.), to the way we caulk, install trim to perfection, and supervise work sites…every detail is on our checklist.
3. You Can Trust Our Responsiveness
There are five types of people you’ll typically interact with when working with us. Each is trained to be especially responsive to your needs.
Our Customer Service Reps
On the front end most people first meet and greet with our customer service reps. They’re friendly. They’re product specialists. They’re communicators. Whenever you call us during business hours, someone is always going to pick up the phone and be there to answer your questions.
Our Exterior Remodeling Consultants
Part of Guaranteeing Your Satisfaction, is listening carefully. Once our trained consultants ask you enough questions and understand where you’re coming from, they will happily walk you through your options and match you with the high-level benefits you need.
Our Operations Managers
Before your project when they take measurements, and during your project as every step in the process is unfolding smoothly, you’ll have your own operations manager ensuring quick responsive communication and scheduling. They can work with you and accommodate your concerns.
Our Lead Installers
Every UWD Manchester crew has an extremely experienced Lead Installer that acts as a worksite supervisor (Windows, Doors, Siding, Roofing). They’re accessible, approachable, and friendly. Their job is to check, recheck, and triple-check the work their crew is doing and keeping every detail at the highest standards.
Our Work & Installation Crews
At the end of the day, we don’t rely on unskilled, high-risk labor. Instead, all of our crews are talented. These are good hard-working tradespeople who’ve honed their craft. We keep it that way through a strong company culture that revolves around results, our core values, and ethical conduct.
Schedule Your Free Estimate
Thanks so much for your time today. We appreciate it and look forward to hearing from you soon. You can call, or use the Contact Us page here on our website. Remember, our friendly customer service is always ready to answer your questions or get you scheduled for an in-home meeting.
No pressure. No sales. No awkward silences. Just helpful answers to your questions and quick prompt attention to your exterior remodeling needs.
Check Out Our Before and After Remodel Pictures
Before and After Gallery
See What Our Customers Are Saying About Their Remodels
We chose UWD, Manchester NH, because of the quality of the ProVia door and a competitive price, which also included 2 windows. But the product is only as good as the installers. And I'm one of those people who watch all critical points of the tear out and installation. My sense is that UWD installers will apply the same level of care and attention to detail that I witnessed because it was standard practice. They were also courteous and willing to answer questions, even when they related to issues adjacent to their work but not within the scope of it. We were concerned at first because the installer who did final measurements and answered questions that were important to us, was not doing the actual installation. But our concerns were unfounded. The ProVia and UWD windows are the upgrade we were looking for and UWD sent very qualified and professional installers. I would highly recommend them.
Start to finish these guys were the best call, from sales to service everyone was polite happy professional and knowledgeable. They got 5 windows done in under 2 Hours! They took care of our home like it was their own, cleaning up, putting cloths down etc. Our windows look absolutely stunning and we can’t wait to do the rest of our house
Fantastic service before, during and after installation. Short timeline from ordering to install appointment. Financing was available and that was easy too. Pricing was better than many others and the windows are made with quality. With the warranty...can't beat it!
I can't say enough about this company. We had the best experience from the start of the project to the end. Alex Drechel was professional and knowledgeable. The installers, Mitch and Dan, were awesome and very friendly. Customer service was great, they were kind and patient. If I could give 10 stars, I would give 11! Thank you!
The windows that were installed in my home are excellent. They are easy to operate and look beautiful. We decided on a garden window over the kitchen sink which is very nice. The warranty that is included is second to none. And most importantly, the men who performed the work were great. They were very professional, conscientious and courteous. The job was extensive and involved replacing a lot of original 75 year old rotten wood framing. The 3 men worked skillfully in perfect coordination with each other to achieve every phase of the repairs, removal and installation - very, very impressive! I look forward to working with Universal Windows again, hopefully soon. Thank you, for a job Well Done!
Universal Windows replaced all the windows in our 25-year-old house constructed from poor, builder grade materials. A simple test of placing our hands on the inside window panes in winter proved that any energy efficiency from air pocket insulation in our double panes was long ago lost, most were difficult to open, and cracks were happening. Further, the builder's decision to break our colonial house windows into 24 small panes broke up the great outside views.
Universal Windows Direct of Manchester was fantastic! We felt comfortable with the sales representative, the office staff was communicative and the installation date worked around our schedule. The crew who installed the windows were on time (to the minute!) of the appointment, left the house clean and the windows look great! We recommend them to anyone in need of new windows.
From the original in home meeting, to the customer service prior to the windows being installed this company has been nothing but amazing! I have truly felt like I could call with any questions and they remembered who I was. The day of install the team arrived around 7AM and were set up by 8AM and 21 windows were replaced by 12 noon. I was shocked! The work was absolutely beautiful and efficient. They cleaned up after they were completed. I would highly recommend Universal Windows Direct of Manchester to anyone looking for new windows for their home. High quality windows, work and customer service. I couldn’t ask for anything better!
Universal Direct Windows of Manchester installed 2 entry doors in our home and we are very happy with the doors and very impressed with the workmanship of Michael and Nick who installed the doors. Everyone that we worked with at the company was a pleasure to work with beginning with Alex who showed us and explained to us about the doors that they installed. Andrea was great to work with as far as ordering and scheduling the work. Their prices were very competitive with several other estimates that we received.
Yesterday we had 15 windows installed by Universal Widows Direct Manchester. We have heard many replacement window horror stories both on personal level and reading many reviews. Our experience with Universal Widows Direct Manchester was the complete opposite from beginning to end. Scott who we spoke with at the NH Home Show, Alex who came to our home to explain/demonstrate their product, Bob who came to measure the windows and explain the installation process and Sean and Andrea who we met at the showroom were all very personable and attentive to our questions and concerns.
When we purchased our home last year, we knew that our wooden siding was going to need to be repainted. However, after winter came and the paint started to peel, we realized that much of the wood underneath was rotting. We decided to have our home resided with vinyl siding and got quotes from 5 different companies. When Alex came out to talk to us, it didn't feel like he was trying to sell us something. We felt like he genuinely cared about our experience and just wanted to make sure that our home was something that we loved. We decided to go with Universal Windows solely because we liked Alex so much, and the price for the scope of work was reasonable. The crew that came was incredible. The hours were 8-5:30, but most of them showed up around 7am and worked well past 6pm with no complaints, only smiles. They were kind, efficient, and clean. From start to finish, this has been a great experience. I'm so happy to have found UWD and will definitely contact them in the future should we need anything at all.
Universal Windows Direct was great to work with! They completed the project in a timely manner and were quick to replace a window that had arrived broken. Everyone was friendly and helpful. Highly recommend!
Our Location
Mon-Fri: 8:00am – 4:30pm
Appointment Only Mon-Fri: 8:00am - 6:00pm
Showroom Mon-Fri: 9am - 4pm
Sat: By appointment only